Can AI deliver human-like customer experience? Experts weigh in

Industry experts debate whether AI can provide human-like customer service at scale, emphasizing that true satisfaction depends on speed, accuracy, and data quality rather than conversational mimicry. Technologies like natural language processing, sentiment analysis, and predictive personalization enable automation, but leaders stress balancing AI with human judgment for complex issues. Prasad Rai, CEO of DAAS LABS, noted that organizations often confuse good conversation with good customer experience.