India's top IT firms, including TCS, Infosys, and Wipro, are shifting from billable hours to outcome-based contracts as clients demand steep price cuts and higher productivity. Mid-tier firms like Persistent and Coforge are gaining ground with double-digit revenue growth, while larger rivals see subdued growth. Some industry executives warn of irrational decisions amid intense competition.
AI reshapes India's IT services contracts as clients demand more for less
Source: Reuters